FAQ

common question

Room

  • Q.
  • Please make our room on the higher floor.
  • A.
  • Please write "Request for high floor "on the reservation form and let us know.
    Please note that it may not be available upon request depending on availability.
  • Q.
  • Is there a connecting room?
  • A.
  • We are sorry, but there is no connecting room.
  • Q.
  • Can I smoke in the hotel?
  • A.
  • Our hotel is completely non smoking.
    We are sorry,but please go to the smoking section nearby.
  • Q.
  • Do you have a limit for the number of the guests in one room?
  • A.
  • All rooms have a limit of 5 person.
    No charge for children below 6 years old.
  • Q.
  • I reserved 2 room, can you make it a room nearby?
  • A.
  • Please write "Request for next roomon the reservation form and let us know.
    Please note that it may not be available upon request depending on availability.

Service

  • Q.
  • Can I use the high-speed Internet?
  • A.
  • All rooms are available free of charge. The Wi-Fi password is stated on the leaflet.
  • Q.
  • Is there a DVD player rented?
  • A.
  • We have DVD player for free.
    Please write ”Request for DVD player” on the reservation form and let us know Please note that the number is limited.
  • Q.
  • Is there a baby cot rental?
  • A.
  • We are sorry, but we do not have a baby cot.
    However, waterproof sheets for infants are available.
    Please write ”Request for Waterproof sheet” on the reservation form and let us know.
    Please note that the number is limited.
  • Q.
  • Please put on the bed guard for our infant.
  • A.
  • We would like to put on the bed guard for your baby.
    Please write ”Request for bed gurard” on the reservation form and let us know.
    Please note that the number is limited.
  • Q.
  • Are there newspaper deliveries?
  • A.
  • We are sorry, but there is no preparation of the newspaper.
  • Q.
  • Is there a humidifier?
  • A.
  • Humidified air purifier is installed in all rooms.
  • Q.
  • Can I ask for massage in the room?
  • A.
  • We are sorry, but there is no massage service.
  • Q.
  • I have a baby that needs milk. Can you boil water in your room?
  • A.
  • We have an electric kettle in room. It is installed in all rooms.

Breakfast

  • Q.
  • Do you have breakfast?
  • A.
  • We do not offer food at this moment at our hotel. We would like to suggest to try eating at nearby restaurants like Tsukiji and Ginza.

Stay

  • Q.
  • Where is the front desk?
  • A.
  • It is located on the 1st floor of the building.
  • Q.
  • What time is check-in?
  • A.
  • Check in time is from 3:00 pm.
    We can receive your luggage before check in time, so please do not hesitate to contact us.
  • Q.
  • Do you have room service?
  • A.
  • Unfortunatlly, we don't have as for the moment.Please enjoy nearby restaurants, cafés and bars.
  • Q.
  • Can my companion check in earlier?
  • A.
  • Yes. Please indicate the name of the representitive as he/she arrives at the hotel.
    Please note that we will deposit the advance money from the arrival customers first.
  • Q.
  • Can I send parcels by courier in advance?
  • A.
  • Yes.We accept. Please send it to the following address with name ,date of reservation,telephone number.
    Address 2-10-7 entrance to Chuo-ku, Tokyo 104-0042
    Tel 03−6262−8017
    Please send us your luggage by prepayment.
    We will refuse valuables, fragile items and raw items.
    Regarding the number of days before delivery, please contact the courier company to use.
    When you receive your luggage, please bring the voucher of the shipping receipt.
  • Q.
  • Can I keep my luggage before check-in / check-out?
  • A.
  • We accept. Please bring it to the reception.
    We will refuse valuables, fragile items and raw items.
  • Q.
  • Can I use the room before check-in time and after check-out time?
  • A.
  • We are sorry,but we do not allow early/late check-in, and late check-out, as well as we do not allow the use of our facilities before you check-in and after you check-out.

Accsess

  • Q.
  • Is there a parking lot?
  • A.
  • There is no parking lot dedicated to our hotel. Please use nearby parking lot.
    There is a parking lot behind our hotel.(charge)
  • Q.
  • Can I reserve a parking lot?
  • A.
  • We are sorry, but there is no service for reseving a parking lot.
  • Q.
  • Do you have a free pick up van from Narita or Haneda Airport to your hotel?
  • A.
  • Unfortunatlly, we don't have as for the moment.
  • Q.
  • Please tell me the way from "Sintomicho station" to your hotel?
  • A.
  • Please take the No.7 exit from the station, go staight until the footbridge, then turn left and go straight until the 4th block.
    You can see the laundry shop[white kyubin(ホワイト急便)]. The hotel is located beside the Lawson convenience store.
  • Q.
  • Please tell me the way from "Hacchobori station" to your hotel?
  • A.
  • Please take the exit B3 from the station [Hachobori station], you can see tha Lawson convenience store in front of you. Go staight the road between exit B3 and Lawson until the signal.(about 3th block) After crossing the signal, go straight again until 6th block.
    You can see the laundry shop[white kyubin(ホワイト急便)]at the corner . The hotel is located beside the Lawson convenience store.